Cookie Policy

Effective date: May 8, 2026

This Cookie Policy explains how Re Embroidery ("Re Embroidery," "we," "us," or "our"), uses cookies and similar tracking technologies on reembroidery.com (the "Site"). It supplements our Privacy Policy.

1. What are cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They allow the site to recognize your device, remember preferences, and track usage across pages and sessions. Similar technologies include local storage, session storage, web beacons (pixels), and software development kits (SDKs).

2. Categories of cookies we use

2.1 Strictly necessary cookies

Required for the Site to function. They cannot be disabled. They include:

  • Cart and checkout state
  • Login session and authentication tokens
  • Fraud prevention and security tokens
  • Cookie-consent preferences (so we remember your choices)

Legal basis (EU/UK): legitimate interest and contract performance.

2.2 Performance and analytics cookies

Help us understand how visitors interact with the Site so we can improve it.

  • Google Analytics: page views, traffic sources, session duration, device type
  • Shopify analytics: aggregate sales and visitor data

Legal basis (EU/UK): consent. We collect consent through the cookie banner on first visit.

2.3 Functionality cookies

Remember choices you make to provide a personalized experience.

  • Recently viewed products
  • Currency and language preferences
  • Wishlist state

Legal basis (EU/UK): consent.

2.4 Marketing and advertising cookies

Used to deliver relevant ads on other sites and measure campaign effectiveness.

  • Meta (Facebook) Pixel: conversion tracking and ad audience building
  • Google Ads remarketing: ad delivery on Google’s ad network
  • Pinterest Tag: conversion tracking and audience building

Legal basis (EU/UK): consent.

2.5 Customer support cookies

Used by our chat tool (Shopify Inbox) to keep support conversations continuous as you navigate.

Legal basis (EU/UK): legitimate interest where you initiate the chat; consent otherwise.

3. Third-party cookies and processors

The following third parties may set cookies through the Site:

  • Shopify Inc. (Canada/US): hosting, payments, security, support tooling
  • Pendora: digital downloads delivery and license tokens
  • Google LLC: Analytics, Ads (US, with Standard Contractual Clauses for EU/UK transfers)
  • Meta Platforms, Inc.: advertising and conversion (US)
  • Pinterest, Inc.: advertising (when active)
  • Loox: product reviews (when active)

These parties’ use of cookies is governed by their own policies. We provide links upon request.

4. Retention periods

Category Typical retention
Strictly necessary Session, or up to 1 year for consent and security tokens
Performance and analytics Up to 26 months (Google Analytics default)
Functionality Up to 1 year
Marketing Up to 13 months
Customer support 30 days after last interaction

5. Your choices

5.1 Cookie banner

On first visit, we present a cookie consent banner allowing you to accept all, reject all non-essential, or customize categories. You may change your choices at any time using the cookie preferences link in the Site footer.

5.2 Browser controls

You can block or delete cookies through your browser settings. Note that blocking strictly necessary cookies will break checkout, cart, and login functions.

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy
  • Edge: Settings > Cookies and site permissions

5.3 Opt-out of advertising cookies

  • Visit your Your Privacy Choices page
  • Use the Global Privacy Control (GPC) signal in your browser; we honor it
  • Visit Network Advertising Initiative (optout.networkadvertising.org) and Digital Advertising Alliance (optout.aboutads.info) for industry-wide opt-outs

5.4 Do Not Track

Some browsers transmit a "Do Not Track" signal. There is no consensus on how to handle DNT, and we currently do not respond to it. Use the GPC and our other opt-out methods instead.

6. International transfers

Some cookies are read by service providers located in the United States and other jurisdictions. For transfers from the EEA, UK, or Switzerland to the US, we and our processors rely on Standard Contractual Clauses or other approved transfer mechanisms.

7. Children

The Site is not directed to children under 13. We do not knowingly use cookies to collect personal information from children under 13.

8. Changes

We update this Cookie Policy when our practices change. The "Effective date" reflects the most recent revision.

9. Contact

Questions about cookies or your privacy choices: privacy@reembroidery.com

This policy is provided for informational use. It is not legal advice.

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